Welcome to Route 1 Car Rental Iceland

We offer personal service, new cars and low prices

FAQ

Requirements

What driver's licenses do you accept?
Valid driver's licenses issued in your state or country is acceptable as long as it is in English or in standard European format. If this is not the case an international license is required.

Do I need insurance?
CDW insurance is included in the rental price, but only to a certain „own risk“, 358.000 ISK. If you want to lower your own risk, then an additional insurance can be bought. You may need additional insurances such as Gravel Protection.

What are your age requirements?
You have to be at least 20 years old to rent a 2WD and 23 to rent a 4x4 and you need to have held a valid driver´s license for at least 1 year.

Practical information

What is your contact information?
We are located on Vesturbraut 10. Our phone number is: +354 565 3615 and our e-mail address is: route1@route1.is. 

If I want to return the car outside of your opening hours and Shuttle Service hours, is there anywhere I can leave your vehicle?
Yes, then you will need to leave a depsoit for the excess amount that will be refunded once the car is undamaged. The blocked/charged amount will be returned in full at the end of the rental if the vehicle is returned in the same condition as rented. Please note due to the foreign exhange rate and other possible banking charges the customer will have to take reponsibility for the possible expenses involved when the deposit/excess is charged/refund. 

What do I do if the car breaks down?
If you have any problems with the car you call us at +354 565 3615. 

Method of payment

What forms of payment do you accept?
You can pay in cash, with debit card or with credit card. Please keep in mind that if you pay in cash or with debit card you will still be required to provide us with a valid credit card number for security reasons.
Accepted cards are:

Accepted credit cards

Can I use another person's credit card for renting a vehicle?
Yes, but the card holder must present themselves with proper ID to sign the rental contract.

Is the VAT included in the total price?
Yes, the VAT is always included.

Deposit

Generally

Do I need to pay a deposit?
A deposit amount will be held against your credit card for the duration of the rental.  Your deposit is a guarantee held in the event of damage/theft of the vehicle.  This will be automatically released if there is no theft or damage during the rental period.  Please note that this does not represent your total excess liability which can be found in the insurance coverage section.

It may take up to 30 days for the deposit to be released.

Cancellation Policy

What is your cancellation policy?
Cancelations need to be made at least 24 hours prior to rental start. 

Type of vehicles

What type of cars do you have?
We have economy, compact, mid size cars and SUV´S.

Do you have automatic or stick shift cars?
We have automatic and stick shift cars. Make sure you ask for a automatic shift in advance.

What kind of tires are your cars fitted with during the winter months?
All our cars are fitted with studded snow tires in the winter.

Do you rent cars by the hour?
No, our minimum rental period is 24 hours.

Accessories

Do you offer accessories with your rentals?
We do have accessories that can be rented with the vehicles. The accessories are baby seats, cushions, GPS systems, Wi-Fi systems and roof boxes.

Additional charges

Is there an additional charge for more than one driver?
Yes, additional charges apply when the rental vehicle is to be driven by more than one person.

Is there an additional charge for fuel?
Fuel must be brought back the same way it was given to you.

 

Insurance Policy

What insurances do you offer and what do they cover?

We include a Collision Damage Waiver (CDW) in the price of the car with excess amount 358.000 ISK. We do offer a Separate Collision Damage Waiver (SCDW) for extra charge.

The lessee is always responsible for the following damages, which are not covered by CDW or SCDW insurance: e.g., damage to tires, headlights, wind-screen and the underside of the car, damage caused by loose rocks which get thrown at the vehicle on gravel roads, damage to the engine of the vehicle caused by water getting into the motor, damages caused by ash and sand, negligence, or if the lessee is driving while intoxicated.

 Additional insurances offered by Route 1 Car Rental:

Driving conditions

What driving conditions and what weather can I expect?
I recommend taking a look at our page Driving in Iceland where you can find useful information regarding these topics.

Ferries

Am I allowed to take the car on the ferry to the Westman Islands or between Stykkishólmur and the Westfjords?
Yes, this is allowed. Just remember that you need to book tickets for the ferries in advance.

Out-of-state

Can I drive out-of-state?
There are no official states in Iceland like in other countries such as the USA. So no there is no out-of-state driving simply due to the lack of states.

Monthly Special

If I rent a vehicle for a month can I get a good price?
Yes, vehicles can be rented by the month during the winter and receive a special offer.

 

 

 

Any other questions? If so, then please send us an e-mail to route1@route1.is or check out our Terms & Conditions.

 

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